Call Center Manager

Foothills Auto Center is looking for a smart, ambitious, and experienced Business Development Manager to launch our new Business Development Center, then interview, train, motivate and guide a new team of Business Development Representatives.
As the Call Center Manager, you will be held accountable for:
oMaximizing sales and profitability of the center to agreed levels of performance
oCollect and analyze metrics/run reports
oTrain and motivate BDC representatives-- lead by example
oSupport staff and clients by handing escalated calls/situations
oHave the ability to create and maintain a process driven work environment.
Your team of representatives will be responsible for the following:
oOutbound calls following up with internet leads and unsold showroom traffic
oInbound calls from sales customers.
oAnswer customer questions promptly with honesty and accuracy.

Interested in learning more about this opportunity? Please respond with a current resume and cover letter. Candidates with a match in qualifications will be contacted by our recruitment team at Proactive Dealer Solutions. Walk-ins and phone inquiries will not be considered

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